Support

Manage or cancel your subscription

Pro renews automatically until you cancel. Cancelling stops future charges, and you keep Pro until the end of the period you already paid for. Where you cancel depends on where you subscribed:

• Subscribed on the website (billed by Stripe). Open your account page and choose Manage billing. Stripe’s billing portal lets you update your card, download invoices, and cancel.
• Subscribed in the iOS app (billed by Apple). Apple manages the subscription, so it won’t appear in our billing portal. On your iPhone or iPad go to Settings → your name → Subscriptions, or open apps.apple.com/account/subscriptions, and cancel Finance Chauffeur Pro there. Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.

Not sure which one you have? Email [email protected] and we’ll check.

Sign-in problems

• Forgot your password? On the sign-in page, choose Forgot password?and we’ll email you a reset link. The link expires after an hour — request a new one if it stops working.
• Didn’t get the verification email?New email-and-password accounts must verify their address before the first sign-in. Check your spam folder for a message from Finance Chauffeur. If the link has expired or never arrived, email support from the address you signed up with and we’ll get you verified.
• Signed up with Google or Apple?Use the same button you signed up with — there’s no password to reset. If you chose Apple’s Hide My Email, your account lives under the private relay address Apple created, so signing in with Apple again is the way back to it.

Export or delete your data

• Delete your account.It’s self-serve: open your account page, scroll to Delete account, and confirm. This permanently removes your account and everything in it — progress, budgets, transactions, goals, and coach history. If you have an active subscription, cancel it first (see above): deleting the account doesn’t stop billing that Stripe or Apple controls.
• Get a copy of your data. Email [email protected] from the address on your account and we’ll send you an export of what we hold.

Reading progress on a device where you never signed in lives only in that browser — clearing the site’s data removes it.

Report a mistake in a lesson

Spotted a wrong number or an out-of-date rule? Email support with the lesson’s link and what you think is off — we check every report. Tax figures and contribution limits change every year, and each lesson shows the date it was last reviewed.